Joto

SHIPMENT AND FREIGHT:

1. Same day shipping deadline.
Orders must be processed before 11:30 am Pacific Time to qualify for same day shipping (subject to availability and order quantity).

2. Shipping options.
We normally ship using Purolator Ground service from our warehouse in Burnaby, British Columbia.  We work closely with different courier and freight companies (Purolator, ATS, UPS, DHL, FedEx, Yellow, Schenker, Expeditors, etc).  Your sales representative will be pleased to provide you with shipping costs based on your instructions, specific location and preferred shipping method.  Please specify shipping instructions at the time you place your order.  We can also charge the shipment to your account with a preferred carrier if you provide us with the account number. In most cases you will get a tracking number for your shipment.  Applicable taxes and duties are the responsibility of the customer.

3. Freight cost.  If you instruct us to arrange shipment of your order, the total charges on your invoice will include the corresponding freight charges. The total invoice amount including freight must be prepaid prior to shipping.

4. Goods Damaged in Transit.
In rare instances where damages or shortages of goods occur, customers are advised not to accept the goods from the shipper as having been received in good order. All shipments are deemed to have been received in good order unless we are notified in writing within a period of 10 days following delivery of the goods.


RETURN POLICY:

All Sales are final. All returns require prior authorization from our Customer Service department.  All returns must clearly display a Return Authorization Number (RAN) obtained from Customer Service. Packages not displaying a RAN will be refused. Authorized returns for goods other than defective merchandise will be subject to a 20% restocking charge plus return freight.  Our policy is to replace defective goods upon receipt rather than issue a credit.


WARRANTY:

Joto's liability is limited to the replacement of products which are found to be defective. This warranty  constitutes the sole liability of the manufacturer (or distributors) with respect to the product and is in lieu of and excludes all other conditions warranties, guarantees, obligations, rights or representations whether express or implied, and whether arising by operation of law or  otherwise. No representative of the manufacturer (or distributors) or any other person or entity has any authority to offer any other warranty on behalf of the manufacturer.